Sunscreen by Australia Post
We use Australia Post to ship all sunscreen orders. All other products ship with our supplier's shipping carrier.
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Shipping
Packed in Australia, tracked all the way to your door. Here's what to expect.
Processed in 1–7 business days
All orders are processed within 1 to 7 business days after your order confirmation email, excluding weekends and holidays. Delivery time is on top of fulfilment processing time.
Tracked + notified
You'll receive another notification when your order has shipped, including a tracking number where applicable. Allow up to 7 business days for tracking information to become available.
Rates and delivery times
Timeframes start from dispatch, not order time.
| Destination | Delivery | Cost |
|---|---|---|
| Australian domestic | Calculated at checkout | Calculated at checkout |
| International | Calculated at checkout | Calculated at checkout |
Domestic shipping
Shipping charges for your order will be calculated and displayed at checkout.
International shipping
We offer international shipping worldwide. Shipping charges for your order will be calculated and displayed at checkout.
If we experience any issues with sourcing a carrier we will notify you. If shipping is not possible, we will provide you with a refund.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sunnyo is not responsible for these charges if they are applied and they are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number (if applicable) you can use to check its status. Please allow up to 7 business days for the tracking information to become available.
If you haven't received your order within 20 days of receiving your shipping confirmation email, please contact us at sunnyo.brand@gmail.com with your name and order number, and we will look into it for you.
Returns and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition. We will issue a store credit for the full order amount minus the shipping costs for the return. Refer to your Returns Policy for full details.
Damaged orders
In the event that your order arrives damaged in any way, please email us as soon as possible at sunnyo.brand@gmail.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Questions?
If you have any further questions, please don't hesitate to contact us at sunnyo.brand@gmail.com.