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Returns + exchanges

If something isn't right, we'll fix it. Here's exactly how it works.

How a return works

Contact us within 14 days

Our policy lasts 14 days from your purchase. If 14 days have gone by since your purchase, unfortunately we can't offer you a store credit or exchange.

Send it back unused

Your item must be unused, unbroken, in the same condition that you received it, and in the original packaging. We require a receipt or proof of purchase.

We inspect + notify

Once your return is received and inspected, we'll email you to confirm receipt and notify you of the approval or rejection of your request.

Eligibility

To be eligible for a return, your item must be unused, the product cannot be broken, and it must be in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer or supplier of the products.

Non-returnable items

Gift cards

Downloadable software products

Some health and personal care items

Partial returns

There are certain situations where only partial returns are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery.

Refunds

We reserve the right to make exceptions for refunds on a case-by-case basis, provided it is related to damages upon arrival and no other reason.

If you are approved, your request will be processed within a certain amount of days.

Late or missing refunds

If you haven't received a returns/refunds agreement email yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at hello@sunnyo.com.au.

Sale items

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Pending the reason for refund, we may be able to offer a store credit. Please contact us at hello@sunnyo.com.au.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sunnyo.com.au.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return shipping

To return your product, please contact us at hello@sunnyo.com.au for the correct mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.